Online Dispute Resolution

Many disputes are resolved outside of the court room in formal or casual mediation, arbitration, or other alternative methods of resolution. Moving the dispute resolution process online seems like a natural progression, but it almost feels too convenient.  The first image that comes to mind is a cheesy chat room of sorts with pop-ups that say “click here to chat live for help”.  While I am a huge advocate of utilizing technology to promote efficiency, I still miss the face-to-face contact.  Solving disputes without the intimacy of meeting takes something away and sort of de-humanizes the situation. “Humanizing” the dispute is extremely important to reaching a resolution. It is a lot easier to say “no” when you are not staring into the eyes of someone sitting across from you.

Online dispute resolution caught my eye because not only will it inevitably use the cloud for collaborations and meetings, but it is also a practical venue to consider for cloud disputes.   

Currently, online dispute resolution (ODR) is permitted only for issues surrounding the sale of goods using the ODR platform.  The more I learned about ODR, the more I liked the idea.  I’m a sucker for convenience and the thought that someone who didn’t receive the goods that they paid for or didn’t receive payment, etc. could use the ODR platform to easily begin processing a claim with a demand. 

ODR is new and worth looking into as a platform for alternative dispute resolution. I imagine it will be substantially more affordable than existing dispute resolution such as litigation. It will be interesting to see if other areas of law turn to ODR. 

Besides, it is exciting to see the four walls of the office break down as the world becomes even more accessible from the beach. Maybe disagreements would be resolved if more people were working with a view and logging in remote to settle conflicts. At the very least, why not make a stop at ODR before airing the laundry in court.       

No Walls: Thinking About Privacy in the Cloud

Below is a link to Dropbox’s principles on how it will treat governments’ requests for information. 

 https://www.dropbox.com/transparency/principles

In my opinion, what Dropbox is attempting to accomplish is a necessary next step.  Think of your Dropbox account as your home closet.  Your closet is full or private objects and information and a government would need a warrant to search it.  The government could not simply cut a hole in the wall and enter your closet from the outside, so why should the government be able to access your information in Dropbox from another path?

This should seem logical.  However, the cloud and technology need their own set of rules and conceptualizations.  Because we are comfortable and familiar with the idea of tangible property inside a closet, it seems second nature to analogize the closet to the cloud.  It seems like an obvious connection, but is it correct?  Is the cloud like your closet or is it time to accept that intangible information or data needs its own set of novel guidelines?  After all, although you may own the walls surrounding your closet, you are unlikely to own the digital walls surrounding your information.  A government would need tools to destroy a structure and cut through walls to gain access to your closet.  No tools or destruction are necessary to access your data.  In the cloud, access is as simple as drawing a door. There are “doors” that you didn’t know existed.

The analogy almost works except that in the cloud, there are no walls.  How do you find privacy in a plane/universe where information is floating around?  If we want walls, we need to build them.  The walls must be defined, universally recognized, and enforceable.   

There are no boundaries to what technology can accomplish.  It’s time we start thinking without boundaries.

Privacy in the Cloud aka "Stranger Danger!"

Shortly after I was taught how to turn on a computer, I was taught that nothing on the computer is private.  My computer education went something like this:  learn to walk, learn to turn on the computer, learn to use a floppy disk, learn to write code.  Somewhere around the age of five years old is when I decided I didn’t want to learn how to write code and would rather play computer games.  (I <3 Mr. Robot!)  This is all part of growing up with a father that, as my family loving refers to, “does something with computers for a living”.  Thanks to my father, I’ve never had to send my computer to the repair shop. 

I have easily taken for-granted that I grew up in a technology-friendly, security-focused environment.  As I have gotten older, I realize that not everyone understands computers like we did at home.  I realize this when I see people post their phone numbers or pictures of their children in front of the elementary school they attend.  It is great that so many moments can be shared with a million of your closest family and strangers, but what stands out to me in these situations is, “STRANGER-DANGER!”. 

My first thought is usually, “why would you put this online for crazy people to see?!  You are putting your child in danger!”  In case this isn’t abundantly clear to anyone but me, a photo of your helpless child at the location where they can be found all day, every day, makes it simple for someone to hurt/kidnap/stalk/etc. your child.  When I bring this up in conversation, most people tell me that they believed one of two things: (1) security settings only allowed friends to see the pictures (clearly the settings failed); or (2) that I am an overly paranoid person and need to get a life. 

I love my rose-colored glasses. But, bad people exist in the world.  Obviously, not everyone is bad, but if I understand statistics, the more exposure you have, the more likely you will cross paths with a bad person.  Why increase your chances of becoming a victim?

Around now is when I start sounding more paranoid, but if I am wrong, then why do houses and cars come with locks? Most people lock their houses, cars, and even bicycles. We don’t watch someone tie up a bike and think, “what a paranoid guy”.  Many of us were taught to use the “buddy system” and chose to walk in a well-lit area versus alone in a dark alley. People actively make choices to protect themselves and their belongings…because bad people exist.

My purpose in writing these blogs is to document my research on the “cloud”.  My ultimate goals are to inform people about the cloud including its uses, benefits, and dangers.  I plan to consolidate useful tips and share solutions I’ve developed.  Like anything new, there are issues that need to be resolved.  A lot of the issues are hidden and will appear only after trial and error.  I will hopefully predict some of these hidden issues. 

Because issues will be addressed as they arise over time, I think it is best to approach this topic as a sort of day-to-day journal of progress.  I will update my findings as new developments come to the surface and I uncover more through research.

Before we begin this journey together, I feel that is important to have a realistic understanding of privacy on the computer and on the internet.  I also think it is important that I explain briefly why the cloud is important and how you use it.  Finally, I should arrive at my ultimate purpose of this blog and share my findings and opinions on how to best protect yourself in the cloud.  First, we need to go back in time to when I was five….